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DELIVERY

We use either Royal Mail Tracked Services or DPD or DHL Express Parcel Service for all of our deliveries.  We aim to dispatch completed orders received before 4pm on the same day. (Prescription orders are dispatched within 7-14 days)

Our international orders will be sent using Royal Mail International Signed For or DHL Express Service. Delivery times may vary from country to country, depending on the postal service in each country. Since the UK is no longer part of the EU, international orders may be subject to extra duty charges, which are not refundable and will need to be paid by the buyer prior to delivery.

RETURNS

Please make sure items are returned as new, complete, unworn and in original packaging to qualify for a refund

We obviously hope that you will be delighted with anything you order from Igero. However should you wish to return anything that you have bought from us, we are happy to issue a full refund provided that the item is returned to us in fully re-saleable condition (Prescription Lenses are made to order and are non-refundable, we will however refund the cost of the frame. Face masks are also not eligible for return).  

Returns should be made within 14 days of purchase We offer a free returns service for all UK mainland orders 

Please click on this link to create a Free Royal Mail Returns Label (UK only)

All returns must be as new and unworn and include all tags and labels. We are unable to refund face masks.

For full details of our delivery and returns policy, please see our delivery and returns page.