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Delivery and Returns

At Igero we use Royal Mail, DHL or DPD Express Parcel Service for our deliveries.

If you are based in the UK your order may be sent via Royal Mail Tracked 48 or Royal Mail Tracked 24 if that is not an option, we use DHL and DPD services for which a signature may be required.

We aim to dispatch all completed orders that we receive before 4pm on the same day (Mon-Fri). Most orders for UK customers are delivered within 1-2 working days for the Tracked 24 Service and 2-3 working days for the Tracked 48 service (please note that we are dependent on Royal Mail and as such cannot guarantee specific delivery dates).

DHL offer a next day delivery service Mon-Fri.  If you provide a mobile number with your order then DHL will text you details of your delivery, including your  tracking information. DHL will also email the delivery details to you.

DPD offers a next working day courier service.  If you provide a mobile number with your order then DPD will text you details of your delivery, including  your ONE HOUR delivery window and tracking information. DPD will also email the delivery details to you.

International orders are sent by Royal Mail International Signed For or DHL Express Service and the delivery time for international orders does vary from country to country, on average most international orders will be arrive within 5-10 working days. Our international orders will be sent using Royal Mail International Signed For or DHL Express Service. Please note that since the UK is no longer part of the EU, international orders may be subject to extra duty charges, which are not refundable and will need to be paid by the buyer prior to delivery.

Please note that Next Day delivery only applies to 'Working Days'.

Our postal collections are Monday to Friday; any orders placed after 4pm on Friday will be processed over the weekend and dispatched  the following Monday.

If you have any problems or questions relating to your delivery please contact our customer service team, and have your order reference handy so that they can help you more efficiently

 

Customer Services

Please note that our customer services are working remotely at this time and we suggest emailing any queries you have directly as opposed to calling. Our team are monitoring emails from 8am to 5pm Monday to Friday and will look to reply as soon as possible.

Our contact number is shown below. We will look to answer your call if possible but due to Covid restrictions, we have limited staff at the office and warehouse concentrating on fulfilling orders and we cannot guarantee to be available to talk at this time.  Any messages left are forwarded directly to our customer services team by email

  • Tel: +44 (0) 1722 346633

RETURNS

  (Please make sure items are returned as new, complete, unworn and in original packaging to qualify for a refund)

We hope you’ll be happy with your purchase but if you do wish to return anything simply return it to us in a fully re-saleable condition and we will issue you a full refund. (Please note we are unable to refund the prescription lenses cost in the event of you returning your order. We will however refund the cost of the frame, as long as it is returned in as new condition.

Returns should be made within 14 days of purchase We offer a free returns service for all UK orders 

Please click on this link to create a Free Royal Mail Returns Label (UK only)

All returns must be as new and unworn and include all tags and labels.

Refunds are made to the card originally used to make the purchase or via Paypal/Amazon, if applicable.

For details on how to return a non UK order, please return your item to us within 30 days of receipt quoting your original order number. You will be responsible for return postage costs.

IMPORTANT

We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged.

None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our Terms and Conditions page for more information.